Shipping Policy

Last updated: 13 August 2026

The Cardshark Emporium is an Australian trading card and collectibles retailer based in Beveridge, Victoria.

We take care when packing orders and aim to provide customers with clear information about dispatch, delivery and Click & Collect.

This Shipping Policy should be read together with our Terms of Service, Returns & Refund Policy and Pre-Order Policy.

Order Processing and Dispatch

We aim to process and dispatch in-stock orders within 1 business day of receiving the order.

Where possible, orders may be dispatched on the same business day.

During major product releases, sales, conventions, public holidays, unusually busy periods or other circumstances outside our reasonable control, processing may take longer.

Orders placed outside business days will generally begin processing on the next business day.

Pre-order products are subject to the dispatch conditions described in our Pre-Order Policy.

Shipping Within Australia

We ship orders throughout Australia using Australia Post and, where appropriate, other reputable delivery providers.

Available shipping methods and applicable charges are displayed during checkout.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please review your delivery address carefully before completing your purchase.

If you notice an error after ordering, contact us at info@thecardsharkemporium.com.au as soon as possible. We will attempt to assist where reasonably possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Standard Delivery

Our standard Australian delivery service is generally provided by Australia Post.

Standard delivery is currently available at a $10 flat rate nationwide, unless a different shipping rate or promotion is displayed at checkout.

Standard parcels are generally sent with tracking.

Australia Post delivery times vary depending on the destination. As a general guide, standard delivery may take approximately 2–7 business days after dispatch.

This timeframe is an estimate only and is not a guaranteed delivery timeframe.

Express Delivery

Express delivery is available for eligible orders and destinations.

Express shipping costs are calculated at checkout based on factors such as the order, destination, weight and available shipping service.

Express parcels are generally sent with tracking.

As a general guide, express delivery may take approximately 1–2 business days after dispatch for destinations within the relevant express delivery network.

Actual delivery times may vary depending on the destination and carrier network.

Selecting Express Delivery affects the delivery service used after dispatch and does not necessarily guarantee same-day order processing.

Tracking

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

Tracking information may take some time to become active after a shipping label has been created or a parcel has entered the carrier network.

Customers are encouraged to monitor their tracking information for delivery updates.

Click & Collect

We offer free Click & Collect for customers who would prefer to collect their order from our designated collection location in Beveridge, Victoria.

To use this service, select the available Local Pick-Up / Click & Collect option during checkout.

Customers should wait until they receive confirmation that their order is ready before attending for collection.

Our collection location is not necessarily a general walk-in retail store, and collection arrangements may be provided with your confirmation.

For security purposes, we may request your order confirmation and suitable photo identification before releasing an order.

If another person will collect the order on your behalf, please contact us beforehand where required so appropriate arrangements can be made.

Uncollected Click & Collect Orders

We ask customers to collect their orders within 14 days of receiving confirmation that the order is ready for collection.

Where possible, we will send a reminder if an order remains uncollected.

If you are unable to collect your order within 14 days, please contact us so alternative arrangements can be discussed.

Orders will not automatically be treated as abandoned without reasonable attempts to contact the customer.

Where an uncollected order ultimately needs to be cancelled, any refund or other resolution will be handled in accordance with our policies and applicable Australian law.

Pre-Orders and Mixed Orders

Pre-order products will generally be dispatched once the relevant stock has arrived, has been processed and is permitted to be released.

If an order contains both in-stock and pre-order products, the entire order will generally be held until all products are available.

The same applies to orders containing multiple pre-order products with different release dates.

Customers who would like available products shipped separately can contact us at info@thecardsharkemporium.com.au.

Additional shipping charges may apply where a customer requests an order to be split into multiple deliveries.

Further information is available in our Pre-Order Policy.

Packaging

We take care when packing trading cards, sealed products, graded cards and collectibles to help protect them during transit.

Packaging methods may vary depending on the size, weight, value and nature of the products being shipped.

Where appropriate, protective materials are used to reduce the risk of movement or damage during delivery.

Shipping Delays

Occasionally, parcels may experience delays after leaving our possession due to carrier network conditions, severe weather, public holidays, peak periods, incorrect delivery information or other circumstances outside our reasonable control.

If your tracking information has not updated for an unusual period or your parcel appears significantly delayed, please contact us at info@thecardsharkemporium.com.au.

We will assist with investigating the shipment and, where appropriate, make enquiries with the delivery provider.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us as soon as reasonably possible.

We may need to investigate the shipment with Australia Post or the relevant delivery provider before determining the appropriate resolution.

Please provide your order number when contacting us.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, retain the shipping carton or satchel, shipping label, internal packaging and affected products while we investigate the issue.

We may request photographs of the external packaging, shipping label, internal packaging and product to assist with our assessment or a claim with the delivery provider.

Damaged or faulty products will be handled in accordance with our Returns & Refund Policy and applicable Australian Consumer Law.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery details when ordering.

Where a parcel is returned to us because an incorrect or incomplete address was provided, we will contact the customer to discuss available options.

Additional shipping charges may apply if the customer requests that the order be sent again due to an incorrect address supplied during checkout.

This does not apply where the delivery problem resulted from an error by The Cardshark Emporium or where otherwise required by law.

Authority to Leave and Safe Drop

Depending on the delivery service and carrier, a parcel may be eligible for safe drop, authority to leave or collection from a post office or other collection point.

These options may be controlled by the delivery provider and may be subject to its terms and conditions.

Customers should monitor their tracking information and any delivery notifications provided by the carrier.

International Shipping

Where international shipping is available, available destinations, shipping methods and charges will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, tariffs or other charges imposed by the destination country unless expressly stated otherwise.

International delivery times can vary significantly due to customs processing, local postal networks and other circumstances outside our reasonable control.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

Any rights that cannot lawfully be excluded remain unaffected.

Contact Us

If you have questions about shipping, tracking, Click & Collect or an existing delivery, please contact us.

The Cardshark Emporium

Email: info@thecardsharkemporium.com.au
Phone: 0413 571 176
Website: thecardsharkemporium.com.au

For enquiries about an existing shipment, please include your order number and, where available, your tracking number.