Shipping policy
Shipping Policy
The Cardshark Emporium is an Australian business based in Melbourne, proudly shipping all products from local warehouses.
Dispatch
We strive to pack and dispatch your orders quickly to ensure a safe and efficient delivery. All orders are packed and shipped within 1 business day of ordering, and whenever possible, we dispatch orders the same day.
Delivery Options
Click & Collect:
We offer a free Click & Collect service for our local Melbourne customers who wish to pick up their orders from our Beveridge location. Once your order is placed, we will arrange a convenient pickup time and location.
To use this option, please select "Local Pick-Up" at checkout, and a team member will contact you to confirm details. Please bring photo ID and a copy of your order upon collection.
Note: Orders placed for Click & Collect that remain uncollected for 14 days will be cancelled and refunded. A courtesy reminder will be sent via email after 7 days.
Standard Delivery:
- Postage Partner: Australia Post
- Delivery Timeframe: 2-7 Business Days
- Cost: $10 flat rate nationwide, fully tracked unless otherwise specified
Express Delivery:
- Postage Partner: Australia Post
- Delivery Timeframe: 1-2 Business Days
- Cost: Calculated at checkout based on weight and distance, fully tracked
Shipping Delays
In rare cases, unforeseen delays may affect your delivery. If you suspect an issue with your shipment, please contact Customer Care at thecardsharkemporium@gmail.com or reach out through our social media within 14 days of receiving your Shipping Confirmation email. We’ll promptly investigate with our courier partners.
Thank you for choosing The Cardshark Emporium!