Returns & Refund Policy

Last updated: 13 August 2026

At The Cardshark Emporium, we want customers to be happy with their purchases. This policy explains our procedures for returns, refunds, damaged products, incorrect orders and change-of-mind purchases.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 30 days of receiving your order.

To be eligible for a change-of-mind return, the product must be unused, unopened and in the same condition in which it was received. All original packaging, factory seals, shrink-wrap and other protective packaging must remain intact.

For trading card products and collectibles, this means sealed products must remain completely sealed and must not have been opened, tampered with or had factory wrapping or seals removed.

Proof of purchase from The Cardshark Emporium is required.

Before returning an item, please contact us at info@thecardsharkemporium.com.au and provide your order number and details of the item you wish to return.

Please do not send products back to us without first contacting us and receiving return instructions.

For approved change-of-mind returns, the customer is generally responsible for the cost of returning the item to us. Original shipping charges are generally not refundable for change-of-mind returns.

Trading Cards, TCG Products and Sealed Products

Due to the nature of trading card products, we cannot accept change-of-mind returns once a sealed product has been opened or its factory seal, shrink-wrap or other protective packaging has been removed or tampered with.

This includes products such as booster boxes, booster packs, collection boxes, decks, tins and other sealed trading card products.

Opening a trading card product and being dissatisfied with the cards, rarity, pulls, card values or contents obtained does not by itself make the product faulty.

Trading card contents are determined by the relevant manufacturer and, where products contain randomised contents, particular cards, rarities or values are not guaranteed unless expressly stated otherwise in the product listing.

This does not affect your rights under the Australian Consumer Law where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Single and Graded Trading Cards

Change-of-mind returns for individual trading cards or professionally graded cards may be considered within the 30-day return period provided the item is returned in exactly the same condition in which it was supplied.

Cards must not have been altered, damaged, removed from protective packaging where applicable, or otherwise changed after delivery.

For professionally graded cards, the grading case or slab must remain intact and must not have been opened, cracked, altered or tampered with.

Any condition information, photographs and grading information provided in the product listing should be reviewed carefully before purchasing.

Your rights under the Australian Consumer Law continue to apply where relevant.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as reasonably practicable after delivery.

If you believe an item has arrived damaged, is faulty, has been incorrectly supplied or does not match its description, please contact us at info@thecardsharkemporium.com.au as soon as possible.

Please include your order number, a description of the issue and, where possible, clear photographs of the product and packaging. This information helps us investigate the issue and determine the appropriate resolution.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, repair, refund or other remedy.

Where goods have a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement in accordance with your legal rights.

Shipping Damage

We take care when packing orders to help ensure products arrive safely.

If your parcel or its contents are damaged during delivery, please contact us as soon as possible at info@thecardsharkemporium.com.au.

Where possible, please retain the product, shipping carton, satchel, protective packaging and shipping label until we have assessed the issue.

We may request photographs of the external packaging, shipping label, internal packaging and damaged product to assist with our assessment or a claim with the delivery provider.

Minor Packaging Imperfections

Trading card and collectible products can occasionally have minor cosmetic imperfections to their external packaging as a result of manufacturing, distribution or transport.

Small imperfections to external packaging that do not affect the product itself may not necessarily constitute a major failure.

However, this will be assessed based on the circumstances, the product description, the nature of the item and your rights under the Australian Consumer Law.

If you are purchasing an item specifically for sealed-display or collection purposes and packaging condition is particularly important to you, please contact us before purchasing if you require additional information about the item's condition.

Pre-Orders

Pre-order products are products purchased before their expected release or availability date.

Release dates and expected arrival dates may be changed by manufacturers, distributors, suppliers or freight providers and can sometimes occur outside our control.

Where a pre-order experiences a delay, we will endeavour to provide updated information when reasonably available.

Any specific cancellation terms disclosed on a pre-order product page should be read before placing the order.

Nothing in our pre-order terms excludes or limits rights available to you under the Australian Consumer Law.

Special Orders and Personalised Products

Products specifically sourced, ordered or personalised at a customer's request may not be eligible for a change-of-mind return where this was disclosed before purchase.

This does not affect rights or remedies available under the Australian Consumer Law if the product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Sale and Discounted Items

Sale, clearance and discounted products may still be eligible for remedies where required by the Australian Consumer Law.

A reduced price does not remove your consumer guarantee rights.

However, a customer may not be entitled to a remedy for a fault or defect that was specifically disclosed before purchase and was the reason the product was sold at a reduced price, subject to applicable law.

Change-of-mind returns for sale or discounted products are otherwise subject to the eligibility requirements in this policy.

Gift Cards

Gift cards are generally not refundable or redeemable for cash for change-of-mind purposes.

This does not affect any rights that cannot lawfully be excluded.

Exchanges

If you would like to exchange an eligible change-of-mind item, please contact us first.

Depending on product availability, the simplest process may be to return the eligible item and place a separate order for the replacement product.

We cannot guarantee that another product will remain available while a return is being processed.

Return Shipping

For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer.

Where a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise entitled to a remedy under the Australian Consumer Law, we will handle reasonable return costs in accordance with our legal obligations.

We recommend using a tracked shipping service when returning valuable products.

The Cardshark Emporium is not responsible for a return parcel lost in transit where the return shipping was arranged independently by the customer, except where responsibility cannot lawfully be excluded.

Refunds

Once an eligible returned item has been received, we will inspect it and advise you of the outcome.

Approved refunds will generally be issued to the original payment method used for the purchase unless otherwise agreed or required by law.

After we process a refund, your bank, card provider or payment service may require additional time to make the funds available in your account. These processing times are outside The Cardshark Emporium's control.

For change-of-mind returns, original shipping charges are generally not refundable.

This does not limit any entitlement you may have to reimbursement of delivery or other costs where required under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing contained in this Returns & Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Further information about Australian consumer rights is available from the Australian Competition and Consumer Commission (ACCC).

Contact Us

If you have questions about a return, refund, damaged order or this policy, please contact us before returning an item.

The Cardshark Emporium

Email: info@thecardsharkemporium.com.au
Phone: 0413 571 176
Website: thecardsharkemporium.com.au

Please include your order number when contacting us about an existing purchase.