Privacy policy

Privacy Policy for The Cardshark Emporium

Privacy Commitment

The Cardshark Emporium ("we," "our," or "us") highly values the trust our customers place in us. We are dedicated to protecting your privacy and ensuring the security of your personal information. Our team operates under strict confidentiality standards, ensuring your data is treated with care. We comply with the Australian Privacy Principles outlined in the Privacy Act 1988, which guide us in the collection, use, and storage of your information.

Scope of Our Privacy Policy

This Privacy Policy applies to any personal information we collect, store, and use from our customers, visitors to our website, and social media pages, along with other online services ("Online Services"). It also applies to personal information collected during recruitment processes.

Consent

By using our services, you consent to the terms in this Privacy Policy and agree to the collection, use, and storage of your personal information as described herein. We may update this policy periodically without prior notice, so please review it regularly to stay informed of any changes.

When Do We Collect Information About You?

We collect personal information at various points during your interaction with us, including but not limited to:

  • Signing up for The Cardshark Emporium's newsletters
  • Placing and processing online orders and payments
  • Registering for an online account with us
  • Contacting customer service (including social media channels)
  • Handling product replacements or repairs
  • Accepting gift voucher payments
  • Recording details from any customer accidents (in-store only)
  • Processing refunds
  • Website interactions

We also use "cookies" on our website, which collect certain information to improve user experience. Cookies are small software messages sent to your web browser and stored in a file, which may help us gather data on website traffic and usage. If you prefer, you can modify your browser settings to refuse cookies, though some features of our Online Services may not function properly as a result. By using our Online Services, you consent to the use of cookies as outlined here.

What Information Do We Collect?

The types of information we may collect include:

  • Name, address, email address, and phone number
  • Gender, date of birth, and occupation
  • Purchase history and shopping preferences
  • Company name (if applicable)
  • Browsing and usage data on our website
  • Any additional information you provide to us

Why Do We Collect This Information?

We collect this information to provide our services effectively, customize your experience, inform you of promotions, and improve our services. This information helps us maintain customer satisfaction, deliver value-added services, and offer targeted marketing through our website, social media, and other channels.

Do We Share Personal Information with Third Parties?

We may share personal information with our employees and certain third parties strictly for business purposes, such as operating loyalty programs, targeted marketing, or website support. Some of our employees or third-party contractors may be located overseas, in regions such as New Zealand, the Philippines, the USA, Japan, or the European Union. We take steps to ensure that these parties uphold privacy standards in line with Australian laws.

Additionally, we will disclose information if required by law enforcement or other regulatory authorities. We do not sell or trade your personal information to third parties for marketing purposes.

Promotional Communications

Occasionally, we may use your personal information to inform you of relevant services, promotions, or offers. If you prefer not to receive these communications, you can opt out by clicking "unsubscribe" or "update preferences" in any email communication. Your preferences will be respected, and your information will be recorded in our 'do not contact' database to prevent further outreach.

Access to Personal Information

You may access or update your personal information anytime by logging into your account on our website and navigating to the "My Account" section. We strive to maintain accurate information and ask that you update your details as needed.

Anonymity

If you prefer, you may interact with us using a pseudonym or choose not to disclose your full identity. However, please note that some services may require full identification to be processed accurately.

Security Measures

The Cardshark Emporium is committed to safeguarding the personal information we collect. We have protocols in place to prevent unauthorized access, ensure data accuracy, and secure data integrity. Transactions are encrypted with industry-standard Secure Sockets Layer (SSL) technology, ensuring safe handling of payment details, including credit card information.

Privacy Complaints

If you believe your privacy rights have been violated, or if you have questions about this Privacy Policy, please contact our Customer Care team by email at TheCardsharkemporium@gmail.com or by phone at 0413571176. We take all inquiries seriously and will investigate complaints thoroughly. We aim to resolve privacy complaints promptly in line with our legal obligations.