Privacy Policy

Last updated: 13 August 2026

Privacy Commitment

The Cardshark Emporium ("we", "our" or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products from us, create an account, subscribe to communications, contact us or otherwise interact with The Cardshark Emporium.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website and online store; customer orders and transactions; customer accounts; email and newsletter subscriptions; customer service enquiries; social media interactions; returns, refunds and product-related enquiries; competitions, giveaways and promotions; and other interactions with The Cardshark Emporium.

Acknowledgement and Consent

By interacting with our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Where consent is required for a particular collection or use of your personal information, we will seek that consent where required.

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements. When we make changes, we will update the "Last updated" date shown at the top of this policy.

When Do We Collect Personal Information?

We may collect personal information when you place or process an online order; create or use a customer account; subscribe to our newsletter or marketing communications; contact us by email, telephone, website or social media; request a return, refund or replacement; purchase or redeem a gift card; enter a competition, giveaway or promotion; attend an event, market or convention where we are operating; browse or interact with our website; or otherwise voluntarily provide information to us.

What Personal Information Do We Collect?

Depending on how you interact with us, we may collect your name; billing and shipping addresses; email address; telephone number; customer account information; order and purchase history; products you have purchased or shown an interest in; communications and enquiries you send to us; competition, giveaway or promotional entry information; IP address; browser, device and website usage information; information collected through cookies and similar technologies; and any other information you voluntarily provide to us.

We only seek to collect information that is reasonably necessary for our business activities and the services we provide.

Payment Information

Payments made through our online store are processed using Shopify and/or authorised third-party payment providers.

Payment providers may collect and process payment information required to complete your transaction.

The Cardshark Emporium generally does not receive or store your complete credit or debit card details.

Payment providers handle payment information in accordance with their own security and privacy practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate and improve our online store.

These technologies may be used to provide essential website functionality, remember preferences, maintain shopping carts and customer sessions, analyse website traffic and performance, understand how visitors use our website, measure advertising performance, personalise content and advertising where permitted, and detect or prevent fraud or misuse.

We may use services provided by Shopify, Google, Meta and other technology providers that use cookies or similar technologies.

Where required, you may be provided with options to manage your cookie and privacy preferences.

You can also configure your browser to block or remove certain cookies. However, disabling essential cookies may prevent some features of our website from functioning correctly.

Why Do We Collect and Use Personal Information?

We may collect and use personal information to process and fulfil orders; arrange delivery or collection of purchases; process payments; provide customer accounts; communicate with you about orders; respond to enquiries and customer service requests; process returns, refunds and replacements; detect and prevent fraudulent or unauthorised transactions; operate competitions, giveaways and promotions; maintain and improve our website and online store; understand how customers interact with our website; analyse business and website performance; provide relevant advertising and marketing where permitted; send marketing communications where you have consented or where otherwise permitted by law; maintain business and transaction records; comply with applicable legal, taxation and regulatory obligations; and protect our customers, business and legal rights.

Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.

These third parties may include Shopify and other ecommerce service providers; payment processors; shipping, postal and logistics providers; email and marketing platforms; analytics and advertising providers; website hosting and technology providers; IT and cloud service providers; professional advisers such as accountants or legal advisers; contractors and service providers assisting our business; and government, regulatory or law-enforcement authorities where required or authorised by law.

We only disclose information reasonably necessary for the relevant service or purpose.

We do not sell or trade your personal information to third parties for their own marketing purposes.

Overseas Service Providers

Some technology platforms and service providers we use may store or process information outside Australia.

This may include international ecommerce, cloud hosting, analytics, advertising, payment, communication and technology providers.

The countries in which information is processed can vary depending on the service provider and its infrastructure.

Where Australian privacy laws apply to an overseas disclosure, we take reasonable steps as required by applicable law in relation to the handling of personal information.

Marketing Communications

Where you have consented to receive marketing communications, or where otherwise permitted by law, we may contact you about new products, upcoming releases, restocks, special offers, events, competitions, giveaways and other news relating to The Cardshark Emporium.

You can unsubscribe from marketing emails at any time by using the unsubscribe or update preferences link contained in our marketing emails.

You can also contact us directly at info@thecardsharkemporium.com.au.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order, payment, delivery, account or customer service matter.

Accessing and Correcting Your Personal Information

You may be able to view or update certain personal information through your customer account on our website.

You may also contact us to request access to or correction of personal information we hold about you by emailing info@thecardsharkemporium.com.au.

We may need to verify your identity before providing access to or changing personal information.

Where applicable, requests will be handled in accordance with Australian privacy law.

Anonymity and Pseudonyms

Where practicable, you may interact with us without identifying yourself, such as when browsing our website.

However, certain services require identifying information. For example, we may require your identity and contact information to process and deliver an order, process payments, provide a customer account, arrange collection of an order, process a refund or replacement, investigate an order or customer service issue, prevent fraud, or meet legal or regulatory requirements.

Security of Personal Information

The Cardshark Emporium takes reasonable administrative, technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our online store uses secure HTTPS/SSL technology to protect information transmitted between your browser and our website.

Payment transactions are processed through Shopify and/or authorised payment providers using their respective security systems.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or services.

These third parties operate independently from The Cardshark Emporium and may have their own privacy policies and practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Children's Privacy

Our products and website are intended for a general audience.

Where a person does not have the legal capacity to provide required consent or enter into a transaction, involvement from a parent, guardian or other authorised adult may be required.

We do not knowingly seek to collect personal information from children where it is not reasonably necessary for our business activities.

Privacy Complaints and Enquiries

If you have a question about this Privacy Policy, would like to access or correct your personal information, or believe your personal information has been handled incorrectly, please contact us.

The Cardshark Emporium

Email: info@thecardsharkemporium.com.au
Phone: 0413 571 176
Website: thecardsharkemporium.com.au

Please provide enough information for us to understand and investigate your enquiry or complaint.

We will take privacy enquiries and complaints seriously and aim to acknowledge and respond to them within a reasonable period.

Where applicable, privacy complaints will be handled in accordance with our obligations under Australian law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website and the "Last updated" date at the top of this page will be changed accordingly.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.