Pre-Order Policy

Last updated: 13 August 2026

The Cardshark Emporium offers customers the opportunity to pre-order selected products before their official release or expected availability date.

Pre-ordering allows you to reserve upcoming products in advance, particularly for new releases and products that may have limited availability.

This Pre-Order Policy should be read together with our Returns & Refund Policy and Terms of Service.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Pre-Order Availability and Allocations

We aim to offer pre-orders based on the stock quantities we reasonably expect to receive from our suppliers and distributors.

Where possible, we wait for supplier allocation information before determining the quantity available for pre-order.

However, trading card and collectible product allocations can occasionally be reduced, delayed or changed by manufacturers, distributors or suppliers after orders have been placed.

If a supplier allocation is reduced and we are unable to fulfil your pre-order within a reasonable timeframe, we will contact you with the available options.

Depending on the circumstances, this may include waiting for additional stock, moving the item to back-order where appropriate, selecting an alternative product where agreed, or receiving a refund for the affected item.

We will not substitute a different product without your agreement.

Release Dates and Estimated Arrival Dates

Where available, we display an official release date or estimated arrival date for pre-order products.

Release dates and estimated arrival dates are provided based on information available to us at the time and may change.

Manufacturers, publishers, distributors, suppliers, freight providers or other circumstances outside our reasonable control may cause products to arrive earlier or later than originally expected.

We will endeavour to update relevant information when we become aware of a material change or delay.

An estimated arrival date is an estimate and should not be treated as a guaranteed delivery date unless we expressly state otherwise.

When Will My Pre-Order Ship?

Pre-order products will generally be dispatched once the stock has arrived, has been processed by us and is permitted to be released.

Where a manufacturer, publisher or distributor has specified an official release date, we may be required to hold the product until that date.

For Click & Collect orders, customers should wait until they receive confirmation that their order is ready before attending the collection location.

We aim to process pre-orders promptly once stock becomes available, but dispatch and collection times may vary depending on the size of the release, stock arrival times and the number of orders being processed.

Orders Containing Pre-Order and In-Stock Products

If an order contains both in-stock and pre-order products, the entire order will generally be held until all products in the order are available.

The same applies where an order contains multiple pre-order products with different expected release dates. Unless alternative arrangements are made, the order will generally be dispatched or made available for collection once the final product has become available.

If you would like available products sent separately, please contact us at info@thecardsharkemporium.com.au.

We are happy to split Click & Collect orders where reasonably practicable without an additional collection charge.

For orders requiring delivery, additional shipping charges may apply where the customer requests that an order be split into multiple shipments.

We will advise you of any additional shipping cost before arranging a customer-requested split shipment.

Delayed Pre-Orders

Occasionally, a pre-order may be delayed because of manufacturing, distribution, freight, supplier or allocation issues.

Where a significant delay occurs, we will endeavour to provide customers with updated information when it becomes available to us.

If we cannot supply a pre-ordered product within the expected timeframe or within a reasonable period, please contact us to discuss your options.

Depending on the circumstances and applicable law, this may include continuing to wait for the product, changing the order by agreement, or cancelling the affected product for a refund.

Back-Orders

In some circumstances, a pre-order may need to be moved to back-order status if our expected allocation is reduced or delayed.

If this occurs, we will endeavour to notify affected customers.

Customers who do not wish to wait for a back-ordered product may contact us at info@thecardsharkemporium.com.au to discuss cancellation and a refund for the affected item.

Cancelling a Pre-Order

If you wish to cancel a standard pre-order before it has been dispatched or prepared for collection, please contact us as early as possible at:

info@thecardsharkemporium.com.au

You may also contact us through our official social media channels; however, email is recommended for order-related requests so that we have a clear record of the request.

Where possible, we ask that cancellation requests be made at least 3 days before the expected release date.

Once an order has entered processing, been dispatched or been prepared for collection, it may no longer be possible to process the request as a pre-order cancellation. Our normal Returns & Refund Policy will then apply where relevant.

Nothing in this cancellation section limits any rights or remedies available under the Australian Consumer Law.

Price Changes After Pre-Ordering

The price displayed when a pre-order is placed will generally be the price applicable to that accepted order.

Trading card and collectible prices can change significantly between the announcement of a product and its release.

A later increase or decrease in the advertised price does not ordinarily change the agreed price of an existing accepted pre-order.

This does not affect any specific promotion, price guarantee or other arrangement expressly offered by The Cardshark Emporium.

Case Pre-Orders

Case pre-orders may be available for selected products.

The number of boxes or products contained within a case varies by manufacturer and product. Customers should refer to the relevant product description or contact us before ordering if case configuration is important.

Where we offer a case pre-order using a deposit arrangement, a 40% deposit may be required to reserve the case.

Unless otherwise specified, we will issue or arrange the remaining balance approximately 4 weeks before the expected release date.

Any applicable deposit and payment conditions will be communicated when the case order is arranged.

Where a customer cancels an eligible case pre-order before the final invoice or balance request has been issued, the deposit will generally be refundable.

After the final invoice or balance request has been issued, cancellation may be subject to the circumstances of the order, commitments already made to suppliers and applicable law.

Nothing relating to case deposits or cancellations excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Supplier Cancellations or Allocation Reductions

If a manufacturer, distributor or supplier cancels a product or reduces our allocation to the extent that we cannot fulfil your order, we will not require you to pay for a product we cannot supply.

Where payment has already been received for an affected product and we cannot fulfil the order within a reasonable timeframe, we will provide an appropriate resolution, which may include a refund.

Trading Card Product Contents

Where a pre-order contains randomised trading card products, purchasing the product does not guarantee particular cards, rarities, pull rates or market values unless expressly stated in the product description.

Changes in expected card values, pull rates, set popularity or secondary-market pricing do not by themselves make a pre-ordered product faulty.

Your rights under the Australian Consumer Law continue to apply where relevant.

Contact Us

For questions about an existing pre-order, cancellation, delay or case order, please contact us.

The Cardshark Emporium

Email: info@thecardsharkemporium.com.au
Phone: 0413 571 176
Website: thecardsharkemporium.com.au

Please include your order number when contacting us about an existing pre-order.