Refund & Returns Policy

At The Cardshark Emporium, we want customers to shop with confidence and receive their products in the condition and manner described.

This policy explains how we handle returns, refunds, exchanges, damaged products and faulty products.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).

Change of Mind Returns

The Cardshark Emporium does not generally accept returns, refunds or exchanges for change of mind.

Change of mind may include situations where you no longer want the item, ordered the wrong product, found the product cheaper elsewhere, no longer require the product, or changed your mind after purchasing.

We understand that individual circumstances can vary. At our discretion, we may consider a change-of-mind return, refund or exchange on a case-by-case basis.

Approval of a change-of-mind return in one situation does not create an obligation for The Cardshark Emporium to accept future change-of-mind returns.

Please contact us before returning any product.

Trading Cards, Sealed Products & Collectibles

Due to the nature of trading cards and collectibles, we generally cannot accept change-of-mind returns for opened booster boxes, booster packs or other sealed TCG products where the original factory seal or packaging has been opened, removed, altered or damaged.

We also generally do not accept change-of-mind returns for trading card singles, graded trading cards, used or altered products, or products whose condition can no longer be verified as being the same as when supplied.

Digital products, codes or similar items that have been accessed or redeemed may also be ineligible for a change-of-mind return.

These conditions do not limit any rights you may have under the Australian Consumer Law.

Changes in Collectible Market Value

Trading cards and collectibles can increase or decrease in market value after purchase.

A change in the secondary-market value of a trading card, graded card, sealed TCG product or other collectible is not considered a product fault and does not create an automatic entitlement to a refund.

This does not affect your rights if the product itself fails to meet an applicable consumer guarantee under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as reasonably possible after receiving it.

If you receive an item that is faulty, damaged, defective, incorrectly supplied or materially different from its description, please contact us as soon as possible.

Contact us at info@thecardsharkemporium.com.au and include your order number, a description of the issue and photographs where appropriate.

We will assess the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances and your applicable rights, this may include a repair, replacement, exchange or refund.

Damage During Delivery

We take care when packing trading cards and collectibles to help protect them during transit.

If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Where possible, please retain the product, original packaging, shipping box or satchel, packaging materials and shipping label until we have assessed the issue.

Photographs of the parcel, packaging and damaged product may assist us when investigating the issue with the delivery provider.

We will work with you to determine an appropriate resolution.

Minor Packaging Imperfections

Trading card and collectible products can sometimes arrive from manufacturers or distributors with minor cosmetic imperfections to their external packaging.

Minor cosmetic imperfections that do not affect the product itself may not necessarily constitute a major failure under the Australian Consumer Law.

However, if you believe the condition of a product is materially different from how it was described or advertised, please contact us and we will assess the issue.

Return Shipping Costs

For products that are faulty, damaged, defective, incorrectly supplied or otherwise entitled to a remedy under the Australian Consumer Law, The Cardshark Emporium will cover reasonable return shipping costs where required.

If we agree to accept a change-of-mind return as a discretionary exception, the customer will generally be responsible for the cost of returning the product unless we agree otherwise.

Please contact us before returning an item so we can provide the appropriate return instructions.

Condition of Discretionary Returns

If The Cardshark Emporium agrees to accept a change-of-mind return, we may require the product to be unused, unopened, in its original packaging, in the same condition in which it was supplied and accompanied by proof of purchase.

We reserve the right to decline a discretionary change-of-mind return where the product is no longer in saleable condition.

These requirements do not restrict your rights where a product is faulty or otherwise covered by the Australian Consumer Law.

Exchanges

We do not guarantee exchanges for change-of-mind purchases.

Where appropriate, an exchange may be offered at our discretion.

For faulty, damaged or incorrectly supplied products, the appropriate remedy will depend on the circumstances and your rights under the Australian Consumer Law.

Refunds

Where a refund is approved or required, we will notify you once the matter has been assessed.

Refunds will generally be issued to the original payment method used for the purchase.

After we process a refund, your bank, card provider or payment service may require additional time to make the funds available in your account.

Sale & Discounted Items

Sale and discounted items are not automatically excluded from Australian Consumer Law protections.

If a discounted product has a particular fault that was clearly disclosed before purchase, you may not be entitled to a remedy specifically for that disclosed fault.

Otherwise, applicable consumer guarantees continue to apply.

Pre-Orders

Pre-order cancellations and refunds may also be subject to our Pre-Order Policy.

If a supplier allocation changes, a product becomes unavailable or a significant delay occurs, we will communicate the available options to affected customers.

Nothing in our Pre-Order Policy limits rights available under the Australian Consumer Law.

Proof of Purchase

We may request reasonable proof of purchase when processing a return, refund, replacement or other remedy.

Proof of purchase may include an order confirmation, order number, receipt or payment record.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing contained in this policy is intended to exclude, restrict or modify consumer guarantees or any other rights or remedies that cannot lawfully be excluded.

Contact Us

For questions regarding returns, refunds, damaged products or other order concerns, please contact The Cardshark Emporium.

Email: info@thecardsharkemporium.com.au

Phone: 0413 571 176

Location: Beveridge, Victoria, Australia

Please include your order number when contacting us about an existing purchase so we can assist you as quickly as possible.

Last Updated: August 2026